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No Response (What Next?)

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  rev. 2011-08-05        

Like any web site, ManagingEnergy can become unresponsive.  These are the most common reasons:

Congested Internet Connection

A fast internet connection leads to a faster and more satisfying user experience.  ManagingEnergy itself does not create a lot of internet traffic, so it works reasonably well even on a dial-up connection, but it does have to compete with other traffic sharing the same connection.

Web browsers all have a page loading indicator, usually a spinner or progress bar at the top of the page.  If your page loading indicator is active, then all you can do is wait for the page to load.  Don't click around in frustration.  That will only slow you down in the end.

On a connection with a lot of competing traffic, your page request could time out and your browser will show you that error.  You can try pressing the browser reload button, but it might be better to wait until there is more connection bandwidth available.

Error on Page

If the page loading indicator is not active, it could be that a hidden error is preventing the page from loading properly.  Your web browser will indicate in the lower left corner that there is a problem, often with a icon of a yellow triangle and exclamation mark.


                                    Error On Page. If the browser page loading indicator has stopped, and the page does not look right, check in the lower left corner of the browser window for an error indicator.  These errors require Help Desk support, but they are not normally serious and do not indicate loss of data.  You can continue using other parts of ManagingEnergy in the meantime.

In these events, please submit a request to the Help Desk describing the event.  Double clicking on the error icon will bring up an error box.  If you are an advanced computer user, you can help us by copying the contents of the error box into the support request.

Invalid Browser Cache

To improve speed web browsers include local caching, which means they store web pages on the local machine in case they are needed again soon.  Cached pages speed up the user experience by avoiding repetitive transmission of the same information over the internet.

Occasionally, though, parts of a page stored in the cache are not exactly the same as the page you are trying to use.  You want to force the browser to request the correct page from the server.  The way to do this is to clear the browser cache.  The process is slightly different for each browser.  Under Internet Options or Options, look for Delete Temporary Internet Files, Delete Browsing History and Empty Cache.  This will fix a cache problem by forcing a call to the ManagingEnergy server.


                                    The procedure for clearing the browser cache is different for each browser.  Check in the browser's help for a complete description.


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